At River View Inn, we aim to provide a transparent and fair refund and cancellation process for our guests. Please read the policy carefully before making a reservation.
All bookings at River View Inn are confirmed only after full or partial payment, as applicable. A confirmation message/email will be sent once payment is successfully received.
Cancellations made 48 hours before the check-in date are eligible for a full refund.
Cancellations made 24 to 48 hours before check-in will be charged one night’s room tariff, and the remaining amount will be refunded.
Cancellations made within 24 hours of check-in
No-show (guest does not arrive on the check-in date)
Early check-out after check-in
In the above cases, no refund will be provided.
Date or room modifications are subject to availability.
Any difference in tariff must be paid by the guest.
Modified bookings may not be eligible for refund if canceled later.
Eligible refunds will be processed within 7–10 working days.
Refunds will be credited to the original mode of payment only.
Bank or payment gateway charges (if any) are non-refundable.
Convenience fees, transaction charges, or gateway charges collected during booking are non-refundable under all circumstances.
River View Inn shall not be liable for refunds in cases beyond our control, including but not limited to:
Natural disasters
Government restrictions or lockdowns
Acts of God or emergencies
In such cases, refund or rescheduling will be at management discretion.
If the amount is debited but booking is not confirmed, the amount will be refunded automatically within 5–7 working days.
Duplicate payments, if verified, will be refunded after confirmation from the payment gateway.
Any refund disputes must be raised within 7 days of the transaction date by contacting our support team with payment details.